Robotic Process Automation

Save cost and resources with our Robotic Process Automation solutions for internal processes.

Does your business face these challenges?

Complex and Time Consuming Processes

Many telco processes, such as network management, order fulfilment, and provisioning, are complex and time consuming, which plays a major role in declining customer retention and loyalty.

Poor Efficiency and High Operational Costs

Repetitive tasks in telcos are time-consuming, error-prone and resource intensive, leading to increased costs and reduced efficiency.

Difficulty in Integrating RPA with Existing Systems

Telcos may find it difficult to integrate RPA with their existing systems and processes, which can make it difficult to achieve the desired business goals.

Uncertainty over ROl

The effects of new technologies on existing systems can be difficult to predict and, thus, calculate an accurate ROL.

Outdated Back-Office Procedures and Technologies

Front-office processes are becoming digitized, and back-office operations struggle to keep up, leading to issues with slow, costly & error-prone analog transactions resulting in poor-quality services and dissatisfied customers.

Talent Bogged Down with Repetitive Tasks

Often, expensive talent has to deal with repetitive busy work, which takes their valuable time away from important decision-making tasks.

Lack of Telco Industry Expertise Among RPA Service Providers

The abundance of RPA service providers potentially leads to a selection of vendors who lack specific expertise in the telco industry. As a result, these providers may not be able to:

Our Solution

We offer end-to-end assistance in developing intelligent automation programs for telcos with our services ranging from our Digital Delivery Center (DDC) to our managed services.

These include:

  • Assessment service to pre-determine ROI of RPA Implementation.
  • Automation consulting services from our experts to optimize your processes leading to minimal bot count.
  • Automation development and implementation services from combining digital technologies to implementing unattended/attended bots.
  • Automation support & managed services for continued optimization of you program.

Use Cases

Complaint Management

Complaint time reduced from 2-3 days to 1-2 minutes.

Incident Management

7 FTEs saved.

SOC Monitoring

Turn-around time (TAT) for each escalation is expected to be reduced to 20-25 seconds.

New Service Launch SMS Alerts & Night Task Activity

Human Error reduced by more than 90%.

Why choose M.M.?

A decade’s worth of experience in digitalization in telco-specific use cases.

Expert team of certified RPA professionals that understand your frontend/backend processes.

Flexible and affordable price point.

Dedicated project management and support throughout the entire RPA journey, from planning to deployment and beyond.

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Proven Track Record

Proven track record of successful RPA projects across a wide range of industries including:

Millennial Asia businessmen and businesswomen meeting brainstorming ideas about new paperwork project colleagues working together planning success strategy enjoy teamwork in small modern night office.

Partnerships and 20+ certifications with top-tier RPA platforms like:

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Vast Experience

Vast experience on top tier systems including: 

Digital Delivery Platform (DDC)

RPA Delivery Project Management

RPA Business Analysis

RPA Solution Architecture

RPA Development

Our Managed Services for RPA

Peruse our list of managed services to fill any gaps in your automation program

L1 Support(DSS-FO)

  • Monitor
  • Service Desk
  • Trouble Ticket Management
  • Fault Management
  • Fault Call Resolution

Incident Management

  • Preventive Management
  • Performance Management
  • Problem Management & (RCA)
  • System Admin
  • DB Admin
  • Cloud & Infrastructure
  • Management

Service Delivery Management

  • Incident Management
  • SLA Management
  • Report Management
  • Change Management(CR)
  • Technical Account
  • Management

Process and Bot Monitoring

  • Examining bot performance
  • Workflow monitoring
  • Monitoring RPA bot & platform
  • Monitoring infrastructure


  • Real-Time dashboards
  • KPI
  • Monitoring RPA
  • infrastructure

Intelligent Automation Support

  • Monitoring bot KPI
  • Identifying and fixing issues preemptively.
  • Enhancing user experience

Remote Automation Support

  • Bot and process monitoring
  • Support from the deployment to production
  • Life cycle development
  • Administration

Enhancing Performance

  • Governance and control
  • Process and bot monitoring
  • Fine-tuning processes and enhancing performance

Our Clients for RPA

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