Robotic Process Automation
Save cost and resources with our Robotic Process Automation solutions for internal processes.
Does your business face these challenges?
Complex and Time Consuming Processes
Many telco processes, such as network management, order fulfilment, and provisioning, are complex and time consuming, which plays a major role in declining customer retention and loyalty.
Poor Efficiency and High Operational Costs
Repetitive tasks in telcos are time-consuming, error-prone and resource intensive, leading to increased costs and reduced efficiency.
Difficulty in Integrating RPA with Existing Systems
Telcos may find it difficult to integrate RPA with their existing systems and processes, which can make it difficult to achieve the desired business goals.
Uncertainty over ROl
The effects of new technologies on existing systems can be difficult to predict and, thus, calculate an accurate ROL.
Outdated Back-Office Procedures and Technologies
Front-office processes are becoming digitized, and back-office operations struggle to keep up, leading to issues with slow, costly & error-prone analog transactions resulting in poor-quality services and dissatisfied customers.
Talent Bogged Down with Repetitive Tasks
Often, expensive talent has to deal with repetitive busy work, which takes their valuable time away from important decision-making tasks.
Lack of Telco Industry Expertise Among RPA Service Providers
The abundance of RPA service providers potentially leads to a selection of vendors who lack specific expertise in the telco industry. As a result, these providers may not be able to:
- Identify high-value RPA business processes
- Provide a comprehensive RPA journey roadmap
- Offer effective post-implementation support
Our Solution
We offer end-to-end assistance in developing intelligent automation programs for telcos with our services ranging from our Digital Delivery Center (DDC) to our managed services.
These include:
- Assessment service to pre-determine ROI of RPA Implementation.
- Automation consulting services from our experts to optimize your processes leading to minimal bot count.
- Automation development and implementation services from combining digital technologies to implementing unattended/attended bots.
- Automation support & managed services for continued optimization of you program.
Use Cases
Complaint Management
Complaint time reduced from 2-3 days to 1-2 minutes.
Incident Management
7 FTEs saved.
SOC Monitoring
Turn-around time (TAT) for each escalation is expected to be reduced to 20-25 seconds.
New Service Launch SMS Alerts & Night Task Activity
Human Error reduced by more than 90%.
Why choose M.M.?
A decade’s worth of experience in digitalization in telco-specific use cases.
Expert team of certified RPA professionals that understand your frontend/backend processes.
Flexible and affordable price point.
Dedicated project management and support throughout the entire RPA journey, from planning to deployment and beyond.
Proven Track Record
Proven track record of successful RPA projects across a wide range of industries including:
- Telecom
- BFSI
- Food & Beverages
- Oil & Gas
- Power & Utility
Partnerships
Partnerships and 20+ certifications with top-tier RPA platforms like:
- UI Path
- Autosphere
- Blue Prism
- Nintex
- Automation Anywhere
Vast Experience
Vast experience on top tier systems including:
- Oracle | Nagios | Grafana | PTCL wireline portal | Info Browser | NACPortal | OneWindow | Salesforce | Jira | PMM | SAP | Ericson Sys logs
- Seibel | CCGUI | ICMS
- SolarWinds | Databases
- ELK | Mainframe as400
- Kibana | Nokia Motive | Info Browser
Digital Delivery Platform (DDC)
RPA Delivery Project Management
- Project Scope
- Project Integration
- Project Quality
- Project Risk
- Project Communication
RPA Business Analysis
- BA Planning & Monitoring
- Elicitation
- Requirement Life Cycle Management
- Strategy Analysis
- Requirements Analysis & Design
- Solution Evaluation/Assessment
RPA Solution Architecture
- Use case & process flow
- E2E RPA Solution
- Solution Design
- Assist BA
RPA Development
- Configuration
- Management
- Design
Our Managed Services for RPA
Peruse our list of managed services to fill any gaps in your automation program
L1 Support(DSS-FO)
- Monitor
- Service Desk
- Trouble Ticket Management
- Fault Management
- Fault Call Resolution
Incident Management
- Preventive Management
- Performance Management
- Problem Management & (RCA)
- System Admin
- DB Admin
- Cloud & Infrastructure
- Management
Service Delivery Management
- Incident Management
- SLA Management
- Report Management
- Change Management(CR)
- Technical Account
- Management
Process and Bot Monitoring
- Examining bot performance
- Workflow monitoring
- Monitoring RPA bot & platform
- Monitoring infrastructure
Reporting
- Real-Time dashboards
- KPI
- Monitoring RPA
- infrastructure
Intelligent Automation Support
- Monitoring bot KPI
- Identifying and fixing issues preemptively.
- Enhancing user experience
Remote Automation Support
- Bot and process monitoring
- Support from the deployment to production
- Life cycle development
- Administration
Enhancing Performance
- Governance and control
- Process and bot monitoring
- Fine-tuning processes and enhancing performance
Our Clients for RPA
